1. Scope of application
1.1. All our offers, services and deliveries are made exclusively to companies within the meaning of Section 14 of the German Civil Code. The following terms and conditions are part of all contracts we conclude with our contractual partners. Our general terms and conditions of business also apply to all future contracts within a current business relationship with our contractual partners, even if they are not separately agreed again for individual business transactions.
1.2. For the business relationship between HACO GmbH & Co. KG (hereinafter referred to as “Seller”) and the customer (hereinafter referred to as “Customer”), the following general terms and conditions in the version valid at the time of the order shall apply exclusively.
1.3. If you have any questions, comments or complaints, you can contact our customer service department weekdays from 9 a.m. to 3 p.m. by telephone at +49 30 5770-0438 or by email at email@example.com
1.4. Abweichende Bedingungen des Kunden werden nicht anerkannt, es sei denn, der Verkäufer stimmt ihrer Geltung ausdrücklich zu.
2. Offers and description of services
The presentation of the products in the online shop is not a legally binding offer, but an invitation to place an order. Descriptions of services in catalogues and on the Seller’s websites do not have the character of an assurance or guarantee. All offers are valid “while supplies last” unless otherwise noted for the products. Errors are otherwise reserved.
3. Order process and conclusion of contract
3.1. The Customer can select products from the Seller’s assortment with no obligation and collect them in a so-called shopping cart via the [add to shopping cart] button. Within the shopping basket, the product selection can be changed, e.g. deleted. The Customer can then proceed to the completion of the order process within the shopping cart via the [proceed to checkout] button.
3.2. The Customer submits a binding application for the purchase of the goods in the shopping cart via the [order subject to payment] button. Before submitting the order, the Customer can change and view the data at any time, return to the shopping cart using the browser’s “back” function or cancel the entire order process. Required information is marked with an asterisk (*).
3.3. The Seller then sends the Customer an automatic confirmation of receipt by email, which lists the Customer’s order again and which the Customer can print via the “print” function (order confirmation). The automatic confirmation of receipt only documents that the Customer’s order has been received by the Seller and does not constitute an acceptance of the request. The sales contract is only concluded if the Seller has dispatched the ordered product to the Customer within 2 days, forwarded or confirmed the dispatch to the Customer within 2 days by sending a second email, expressly confirming the order or sending the invoice.
3.4. If the Seller allows advance payment, the contract is concluded with the provision of the bank data and the request for payment. If, despite the due date, payment has not been received by the Seller within 10 calendar days after the order confirmation is sent, even after a renewed request, the Seller shall withdraw from the contract with the consequence that the order is null and void and the Seller has no obligation to deliver. The order is then completed for the buyer and seller without further consequences. The item is therefore reserved for a maximum of 10 calendar days when paid for in advance.
4. Prices and shipping costs
4.1. All prices quoted on the Seller’s website include the applicable statutory value added tax.
4.2. In addition to the stated prices, the Seller charges for delivery. Within Germany, a shipping cost of €6.90 is charged for orders up to a value of €48.99. Shipping is free for orders over €49.00. The shipping costs are clearly communicated to the buyer on a separate information page as part of the ordering process.
5. Delivery, availability of goods
5.1. If advance payment has been agreed, the delivery shall take place after the invoice amount is received.
5.2. Should the delivery of the goods fail through the fault of the buyer despite three delivery attempts, the Seller can withdraw from the contract. Any payments made will be reimbursed to the Customer immediately.
5.3. If the ordered product is not available because the Seller through no fault of his own has not been supplied with this product by his supplier, the Seller can withdraw from the contract. In this case, the Seller shall immediately inform the Customer and, if necessary, propose the delivery of a comparable product. If no comparable product is available or the Customer does not wish to receive a comparable product, the Seller shall immediately reimburse the Customer for any payments already made.
5.4. Customers are informed about delivery times and delivery restrictions (e.g. restrictions on deliveries to certain countries) on a separate information page or within the respective product description.
6. Terms of payment
6.1. The Customer can choose from the available payment methods as part of and before completing the order process. Customers are informed about the available means of payment on a separate information page.
6.2. If payment by invoice is possible, payment must be made within the terms and conditions of the third-party provider. For all other forms of payment, payment must be made in advance without deduction.
6.3. If third parties are commissioned with the payment processing, e.g. PayPal or Klarna, their general terms and conditions apply.
6.4. If the due date of the payment is determined by the calendar, the Customer is already in default by missing the deadline. In this case, the Customer shall pay the statutory interest on arrears.
6.5. The Customer’s obligation to pay interest on arrears does not exclude the Seller from asserting further damages.
6.6. The Customer is only entitled to a right of set-off if his counterclaims have been legally established or acknowledged by the Seller. The Customer can only exercise a right of retention if the claims result from the same contractual relationship.
7. Retention of title
The delivered goods remain the property of the Seller until payment has been made in full.
8. Warranty for material defects and guarantee
8.1. The warranty is determined according to legal regulations.
8.2. A warranty applies to the goods delivered by the Seller only if it has been expressly provided. Customers will be informed about the warranty conditions prior to the initiation of the order process.
8.3. Thirty-day money back guarantee and 60-day exchange option
We are convinced that you will be 100% satisfied with our products, which is why we offer a 100% money back guarantee within 30 days of purchase and a 100% exchange option up to 60 days after purchase. If for any reason you are not satisfied with the products you have ordered, please return the remaining products (at least 50% of the content) to us within 30 to 60 days after purchase with the order number or the email address you provided when placing the order. (The buyer is responsible for the shipping costs.) When returning products, please indicate whether you would like to use the exchange option or the money back guarantee. If you exchange, you will receive products of the same value. You can use, test and enjoy our premium formula hair care products in the salon at your ease. We assume the risk for you. Please note the following conditions, which must be applied for commercial reasons: For promotions that include multiple products, all products in the offer must be returned. We cannot refund the prices of the individual products. For 2+1 or 3+1 promotions, we can only refund the amount if all products are returned. We only offer a money back guarantee for products purchased directly from our shop keen-hair.com.
Our return address:
Gebr. Ewald GmbH, z.Hd. KEEN, Themarer Str. 50, 98553 Schleusingen, Germany
9.1. The following exclusions and limitations of liability shall apply to any liability of the Seller for damages, notwithstanding any other legal requirements for claims.
9.2. The Seller shall be liable without limitation if the cause of the damage is based on intent or gross negligence.
9.3. Furthermore, the Seller is liable for slightly negligent breach of fundamental obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations that must be fulfilled in order to enable the proper execution of the contract in the first place and on which the Customer regularly relies. In this case, however, the Seller is only liable for foreseeable damage typical for the contract. The Seller shall not be liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.
9.4. The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect after the assumption of a guarantee for the quality of the product and for fraudulently concealed defects. Liability according to the Product Liability Act remains unaffected.
9.5. Insofar as the liability of the Seller is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.
10. Storage of the contract text
10.1. The Customer can print the contract text before placing the order to the Seller by using the browser’s print function in the final step of the order.
10.2. The Seller shall also send the Customer an order confirmation with all order data to the email address he has provided. With the order confirmation, but upon the delivery of the goods at the latest, the Customer shall also receive a copy of the general terms and conditions and the information on shipping costs and delivery and payment terms. If you have registered in our shop, you can see any orders you have placed in your profile area. In addition, we save the contract text but do not make it available on the Internet.
11. Final provisions
11.1. The place of jurisdiction and place of performance shall be the registered office of the Seller if the Customer is a merchant, a legal entity under public law or a special fund under public law.
11.2. The contract language is German.
General customer information
Shipping & delivery
Prices, shipping costs and delivery information
The prices indicated on the product pages include the statutory value added tax and other price components.
We only deliver within Germany.
In addition to the stated prices, we charge a flat rate of €6.90 per order up to €48.99 for delivery within Germany. Delivery is free of charge for orders over €49.00. The shipping costs will be clearly communicated to you once again in the shopping cart system and on the order page. There are no shipping costs for digital content (e-books, software, etc.). The shipping fee is €6.90. The shipping fee includes the statutory value added tax. Since the value added tax on the shipping flat rate is calculated based on the purchased goods, it can be reduced if goods are purchased at a reduced VAT rate (e.g. when purchasing books). This means that the final shipping flat rate can only be calculated as part of the ordering process. However, it cannot increase, but only decrease in your favor.
We offer you the following payment methods. Simply choose the payment method that is right for you. The shipping costs are not dependent on the chosen form of payment. The prices quoted in the respective offers are final prices. They include all price components including any applicable taxes such as VAT. For cross-border deliveries only: Additional taxes (e.g. for intra-community purchases) and/or duties (e.g. customs duties) may be payable by you in individual cases, however not to the Seller, but to the responsible customs or tax authorities. The shipping and delivery costs incurred are not included in the purchase price. They can be viewed on the page “Shipping costs”, are shown separately during the order process and are to be paid by you in addition.
Direct debit: We collect the invoice amount of your order from your bank account after the order has been placed. [Additional fee of €2]
Credit card: Pay conveniently by credit card.
PayPal: Pay even faster and more securely with your PayPal account.
Novalnet: Purchase with Novalnet. Buy first, pay later